Technology Support Engineer

Administer and manage Microsoft 365 services including Exchange Online, Teams, SharePoint, Intune, and Entra ID.
Assist with configuration changes, updates, and rollout of new Microsoft 365 features.
Troubleshoot and resolve Microsoft 365-related issues promptly.
Implement best practices for data security and compliance within Microsoft 365.

Provide on-site/in-house user support as a secondary point of contact, with the external MSP acting as the primary support channel.
Escalate issues to the MSP as required and act as a liaison between employees and the MSP to ensure efficient issue resolution.
Assist in developing internal IT processes, documentation, and user guides.
Support device setup, onboarding/offboarding, and general hardware/software troubleshooting.

Lead the design, development, and implementation of a new SharePoint-based company intranet.
Work across the business to gather requirements and build intuitive pages, structures, and workflows.
Maintain and develop intranet content, governance, and user experience.
Promote adoption and ensure the intranet becomes a central hub for communication and collaboration.

Maintain accurate hardware, software, and license inventories.
Manage device lifecycle processes including procurement, configuration, maintenance, and secure disposal.
Support hardware upgrades, refreshes, and software deployments.

Assist with the rollout of new tools, systems, and IT features.
Contribute to process improvements and documentation updates.
Identify opportunities to enhance workflows, automation, and technology usage across the business.

Undertake any other task, as reasonably required
Follow company procedures with respect to administrative and project-related tasks. To include, but not limited to, daily completion of Paprika timesheets, and timely and accurate folder/file housekeeping.
Liaise with clients, healthcare professionals, contractors, team members, and any other relevant third parties in a professional, courteous, and efficient manner.
During day-to-day work and internal and external interactions, consider and promote adherence to our vision and values.

Culture

We care for our team by fostering a people-first culture of trust, transparency, and flexibility that actively encourages a healthy and sustainable work–life balance.

Talent

We recruit, invest in, and retain outstanding people. We provide the resources and ongoing training and development opportunities to nurture talented, stable teams who excel at what they do.

Excellence

We develop successful client partnerships through excellence in medical writing and communication, underpinned by therapy area knowledge, industry expertise and a commitment to best practices.